Shipping Policy

At Wapiti River Customs Ltd, we understand that receiving your order in a timely and cost-effective manner is crucial. Our shipping policy is designed to provide you with transparent and flexible options to ensure a seamless shopping experience. Please review the following information to understand our shipping procedures:

Order Processing

  • All orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

  • Shipping rates are calculated based on the total weight of the items in your order and the destination address.
  • To determine the shipping cost, please add your desired items to the shopping cart and enter the shipping address during checkout.

Free Standard Shipping

  • We are pleased to offer free standard shipping via Canada Post on orders with a total pre-tax amount of $150 CAD or more for those customers located within Canada.
    • Standard shipping is Canada Post Regular Parcel for larger items which provides a delivery timeframe between 1 and 7 business days within Canada after Canada Post receives your package.
    • Small and lightweight items will be shipped via Canada Post - Lettermail.  This option provides NO tracking however delivery is expected within 4 to 7 business days after Canada Post receives your package.  Small Items include but are not limited to the following;
      • Embroidery Patches
      • Custom Embroidered Nametags
      • Custom Embroidered Keychains
      • SKADIS Thread Hooks
      • Stickers
  • The free shipping option will be automatically applied during checkout when the qualifying conditions are met.
  • You have the right to purchase expedited shipping regardless if your order qualifies for free shipping.
  • Free shipping may also be applied to specific items for sale on our store. This option will be clearly indicating for these items.

Shipping Methods

  • We currently offer a range of shipping methods to cater to your needs, including standard, expedited, and express options.
  • The estimated delivery time and cost will be displayed at checkout based on your selected shipping method.

    Order Tracking

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
    • Use this tracking number to monitor the progress of your shipment and receive real-time updates.
    • Order tracking is NOT available for those products shipped via Canada Post - Lettermail.

    International Shipping

    • We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.

    Customs and Duties

    • Customers are responsible for any customs duties or taxes that may apply to international shipments. Please check with your local customs office for more information.

    Address Accuracy

    • Please ensure that your shipping address is accurate and complete to avoid any delays or mis-deliveries. We are not responsible for orders shipped to incorrect addresses provided by our customer.


    If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at info@wapitirivercustoms.ca. Thank you for choosing Wapiti River Customs Ltd for your online shopping needs.